FAQ

SHIPPING:

When will I get my order? Order are processed between 1-3 business day. Depending on your chosen shipping method it will then take 2-5 business days to arrive on your door step.  PLEASE NOTE DUE TO WORLDWIDE ISSUES THERE MAY BE SHIPPING DELAYS

REFUND:

Can I get a Refund? Sorry but due to the nature of our products and the safety of our customers ALL SALES ARE FINAL. 

What do I do if I am missing an item(s) or got the wrong item(s)? Please email our customer service team support@velezbeautii.com with name, order number, proof of order summary and item(s) that are wrong or missing. We will evaluate the issue and correct it immediately. 

OTHER QUESTIONS:

Is Velez Beautii Vegan/Cruelty Free? Here at Velez Beautii we hand make all of our products using only ingredients that are Vegan and safe for lips, eye, and face use. None of the items we make come from or are tested on animals. However we do have a selection of lashes that are Mink.

PR/Ambassador program? We currently do not have a PR list nor do we have an ambassador program. We are still a small brand but eventually will want to create one. Be sure to follow us on Instgram @velezbeautii to stay update on PR/Ambassador info.